FAQ's

Yes, of course we can. Once you submit your enquiry, your travel fee will be calculated based upon the location. This fee will be included on your quote/invoice.

If your event/location is outside the state of Texas please contact us directly at (832-316-2214) or email us at markeyhair.makeup@gmail.com

No, we currently do not provide extensions, however we can provide you with recommendations of where to purchase extensions and provide you with a discount code.

Yes, we are available for services during holidays, there will be a specific holiday fee added to your quote/invoice subject to which holiday your services are on.

Cancellation notice is due 24hrs or more before the scheduled service time, this is for occasion services, 1-2-1 lessons and commercial. Wedding services must be cancelled no later than 1 week before the scheduled service time.

A late fee of $20 will be added to your remaining balance if you’re up to 15 minutes late or prevent the services from being completed. If you are more than 15 minutes late/prevent the service and we have other bookings that you are affecting your appointment will be cancelled.

Please select from the service categories that best suits your needs, fill out the form and submit. We will get in touch with you within 48hrs. If you prefer to email or text us to discuss specific details or more information, please do.

We accept Zelle, Venmo, Apple pay & Cash.

Yes, once you have submitted your enquiry, we will respond to you with a quote. Once we have gone over details and you are happy, an invoice will be emailed to you. Each time a payment or addition is made to your booking, the invoice will be updated and emailed to you.

If required our insurance information can also be shared.

We do not offer refunds however we do allow in certain circumstances for credits to be applied to be used for an alternative date or service.

We recommend booking your services as early as possible, as we do specialize in weddings and the bridal calendar especially will book up fast for the months September-May.

Currently we have a team of over 18 across the state, we will do our best to accommodate.

We require a 50% non-refundable deposit for all services. The remaining balance for Weddings will be due the Monday before. The balance for other services will be due the day before.

No, if it is group booking everyone must send their payment to one allocated member who is responsible to send everyone’s payment in line with the schedule. This aids in lessening confusion of multiple transactions on different platforms.

The majority of fees will already be included on your invoice based upon the information you have provided such as: taxes, travel & holiday.

However, on the day if there is an unexpected circumstance that occurs for example a member of the party has wet hair.  This will be added on the day to a new invoice and emailed to you, payment for this invoice must be completed no later than 24hrs after the service is provided.

Yes, we do allow young children to experience our services. our age restriction for children is classed as 3-15 yrs. All fees are subject to change once seeing the child.

Yes, we can work with many forms of extensions, however depending on the hair length, thickness & placement, it will be down to the stylist’s discretion to advise you on a style if the inspiration image you have supplied is not obtainable.

Force majeure, including weather & ‘acts of god.’

We can understand especially for weddings the fear of a force majeure happening on your event day. We have policies and plans in place to ensure we will be there on your date if physically possible. We have a vast number of team members scattered in different locations to ensure we have someone who can achieve your goals. In the emergency circumstances you will be duly contacted in first instance.

However, rest assured where there is a will, there is a way.

If your emergency is within less than 24hrs until your service, please text (832-316-2214) to ensure the fastest response.

We personally do not recommend airbrush makeup, we can achieve the airbrushed flawless look with the traditional application, products and setting. However, if you are adamant on wanting airbrush makeup, we do have artist in our team trained for airbrush and we can always try to accommodate your request.

Each standard service on average takes 45-60mins. Extra time will be added to the service if additional services are required. Brides on average we spend 60-75 mins per service.

If you have already paid the deposit, the cancelled members deposit will not be refunded. However, the remaining balance for the individual will not be charged, alternatively we recommend finding a replacement for the individual. All cancelations for changes must be made more than 24hrs before service, any additions can be added at any time, please keep in mind we might not be able to accommodate if it is on short notice.

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